Privacy Policy

Effective September 6, 2026

ATX Brake Mobile, operated by QUERALES ENTERPRISE LLC, respects your privacy. This policy explains how information may be collected, used, and shared when you interact with our website, appointment tools, text messaging program, and mobile brake services.

Information we may collect

We may collect information you provide directly, including your name, mobile phone number, vehicle information, service location, appointment details, communication preferences, and communications with us.

How we use information

We may use information to provide requested services, manage appointments, verify account access, communicate service updates, provide customer support, improve our services, maintain security, prevent fraud, and comply with legal obligations.

SMS and mobile information

If you voluntarily opt in to service-related text messaging, ATX Brake Mobile may send appointment confirmations, reminders, scheduling or rescheduling updates, technician arrival notifications, service status updates, completion notifications, and customer care messages. Message frequency varies. Message and data rates may apply. SMS consent is optional and is not a condition of purchase or service. You may reply STOP to opt out or HELP for assistance.

SMS privacy commitment Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may use service providers only as reasonably necessary to deliver requested communications, operate our systems, prevent abuse, or support the services you request.

Sharing

We do not sell personal information. We may share limited information with service providers that support communications, scheduling, payments, hosting, security, analytics, or other business operations when reasonably necessary to provide our services. Service providers are expected to use information only for the services they provide to us and subject to applicable contractual and legal requirements.

Data retention

We may retain appointment, service, communication, consent, opt-out, and related records for as long as reasonably necessary to provide services, maintain customer preferences, resolve disputes, prevent fraud, comply with legal obligations, and document transactions.

Security

We use reasonable administrative and technical safeguards designed to protect personal information. No system can be guaranteed completely secure.

Your choices

You may choose not to opt in to SMS. If you have opted in, you may reply STOP to the applicable sending number to opt out. Opting out of text messages does not cancel an existing appointment or service request.

Contact

Questions about this policy or our text messaging practices may be directed to ATX Brake Mobile at +1 (737) 200-5712.

Updates

We may update this policy from time to time. The effective date above reflects the current version.