Legal & Privacy
QUERALES ENTERPRISE LLC, doing business as ATX Brake Mobile
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our online estimator, request or receive services, communicate with us, or otherwise interact with ATX Brake Mobile.
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ATX Brake Mobile is a mobile brake service operated by QUERALES ENTERPRISE LLC. In this Privacy Policy, “ATX Brake Mobile,” “we,” “us,” and “our” refer to QUERALES ENTERPRISE LLC and its ATX Brake Mobile operations.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our online estimator, request or receive services, communicate with us, or otherwise interact with ATX Brake Mobile.
Back to policy indexThis Privacy Policy applies to personal information collected in connection with:
This Privacy Policy does not govern independently operated third-party websites, applications, or services. Those services are governed by their own privacy notices and terms.
Back to policy indexThe information we collect depends on how you interact with ATX Brake Mobile. We seek to collect information reasonably related to providing, supporting, securing, and improving our services.
| Category | Examples |
|---|---|
| Contact Information | Name, telephone number, email address, and communication preferences. |
| Service Location Information | The address where service is requested, parking or access instructions, and other information reasonably necessary to locate the vehicle. |
| Vehicle Information | Year, make, model, trim or configuration, license plate information, VIN when reasonably necessary, mileage, vehicle condition, and service-related details. |
| Quote, Appointment, and Service Information | Services requested, quote or estimate information, requested or scheduled Appointment details, customer instructions, inspection findings, services performed, parts installed, authorizations, invoices, warranty information, and service history. |
| Service Photographs | Photographs of the vehicle, brake components, visible conditions, or completed work when reasonably necessary to inspect, document, perform, verify, or support a service. |
| Payment and Transaction Information | Amount charged or paid, transaction date, payment status, general payment method, transaction reference, card brand, and limited masked payment information when provided by the payment processor. |
| Communications | Emails, text messages, customer-support communications, warranty communications, and other messages associated with an inquiry, Appointment, or service. |
| Website and Technical Information | IP address, browser and device information, operating system, pages or features accessed, referring information, date and time of access, cookie or similar identifiers, and security or performance information. |
ATX Brake Mobile collects the service address and related location instructions that you provide. Providing a service address does not give us continuous access to your device’s GPS location. We do not use the service address to track your movements.
Electronic payment credentials are submitted to third-party payment providers. ATX Brake Mobile does not directly store complete payment-card numbers, card security codes, PINs, or online banking passwords. We may receive limited information necessary to confirm and document a transaction.
Back to policy index| Source | How Information May Be Collected |
|---|---|
| Directly From You | When you use our estimator, request a quote or Appointment, provide vehicle or service information, communicate with us, authorize work, make a payment, or request support. |
| During a Service | Authorized personnel may create information reasonably necessary to inspect, perform, document, bill, warrant, or support a mobile brake service. |
| Automatically Through Our Website | Through cookies, similar technologies, analytics tools, security systems, and server logs. |
| From Service Providers | From companies that assist with payment processing, communications, hosting, analytics, advertising, address services, security, and other business functions. |
We may use personal information for the following purposes:
| Purpose | Examples |
|---|---|
| Quotes and Appointments | Respond to inquiries, provide estimates, determine service availability, and schedule or manage Appointments. |
| Vehicle and Service Preparation | Identify the vehicle, understand the requested service, determine appropriate parts or service needs, and prepare for the Appointment. |
| Service Performance and Documentation | Inspect, maintain, or repair the vehicle; document findings and work performed; maintain service and warranty records. |
| Payments and Administration | Process and document payments, issue invoices and receipts, administer refunds, reconcile transactions, and maintain accounting records. |
| Communications and Support | Send service-related communications, respond to questions, provide warranty support, and address complaints or disputes. |
| Website, Analytics, and Advertising | Operate and improve the website, understand website usage, measure advertising performance, and support advertising activities. |
| Security and Fraud Prevention | Protect our website, systems, personnel, customers, and business from misuse, fraud, or unauthorized activity. |
| Legal and Business Records | Comply with legal obligations, maintain appropriate records, and establish, exercise, or defend legal rights. |
We may also use information for another purpose disclosed to you when the information is collected, or with your authorization where required by applicable law.
Back to policy indexOur website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising.
Depending on the technologies enabled on our website, these may include services provided by companies such as Google and Meta for analytics, advertising measurement, conversion measurement, or similar functions.
These technologies may receive information such as IP address, browser or device information, cookie or similar identifiers, pages viewed, interactions with website features, referring information, and information relating to website or advertising performance.
Optional analytics and advertising technologies are controlled through our consent tools. For details about categories, providers, retention, and available choices, review our Cookie Notice.
Back to policy indexWe may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.
| Recipient Category | Why Information May Be Shared |
|---|---|
| Service Providers | Companies that support website hosting, infrastructure, communications, address and mapping services, analytics, advertising, cybersecurity, data storage, business administration, or other operational functions. |
| Authorized Personnel | Employees, technicians, contractors, or representatives who reasonably require information to provide or support services or perform legitimate business responsibilities. |
| Payment Providers and Financial Institutions | Payment processors, banks, card networks, digital-wallet providers, or other parties involved in completing or administering a payment. |
| Professional Advisers and Insurers | Attorneys, accountants, auditors, insurers, claims professionals, or other advisers when reasonably necessary for business, insurance, accounting, dispute-resolution, or legal purposes. |
| Legal and Safety Recipients | Courts, regulators, law-enforcement authorities, or others when disclosure is required or reasonably necessary to comply with law, protect rights or safety, investigate fraud, or address a legal matter. |
| At Your Direction | A person or organization when you request, direct, or authorize us to provide information. |
| Business Transactions | Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable law. |
ATX Brake Mobile does not sell personal information to data brokers or other businesses in exchange for money. We also do not provide customer contact information to unrelated businesses for their independent direct marketing.
However, some analytics or advertising technologies may transmit certain website or device information to providers such as Google or Meta. Depending on the technology used and the law applicable to you, certain disclosures may be legally defined as a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged for personal information.
Where applicable law provides a right to opt out of these activities, ATX Brake Mobile will provide an appropriate method for exercising that right. Our Cookie Notice provides additional information about online tracking technologies and available controls.
Back to policy indexWe may use telephone numbers and email addresses to communicate about quotes, Appointments, reminders or changes, technician or service updates, estimates and authorizations, payments, invoices, receipts, completed services, warranties, safety-related matters, and customer-support requests.
Service-related communications are separate from optional promotional communications. If we offer promotional text messages or emails, we will provide consent and opt-out options as required by applicable law.
We do not provide text-message opt-in consent or customer contact information to unrelated third parties for their own independent marketing or promotional purposes.
Back to policy indexAuthorized ATX Brake Mobile personnel may take photographs of a vehicle, brake components, visible conditions, or completed work when reasonably necessary to inspect, document, perform, verify, support, or warrant the requested service.
Original service photographs may form part of the applicable service record and may be retained with related service documentation.
ATX Brake Mobile does not knowingly publish identifiable customer information or identifiable service photographs for advertising, social media, portfolio, or promotional purposes without appropriate authorization. We may use content that has been reasonably deidentified so that it is not reasonably linkable to an identifiable customer or individual.
Back to policy indexWe retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
Retention periods may depend on whether information relates to an active or completed service, warranty obligations, accounting or tax requirements, payment records, customer-support needs, fraud prevention, security, insurance requirements, disputes or claims, and applicable legal obligations.
When information is no longer reasonably necessary, it may be deleted, destroyed, or deidentified in accordance with our record-management practices. Certain information may be retained longer when reasonably necessary to comply with law, resolve a dispute, administer a warranty, prevent fraud, or establish or defend legal rights.
Back to policy indexATX Brake Mobile uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
Access to customer information is intended to be limited to persons and service providers that reasonably require the information for legitimate business purposes. No method of electronic transmission or storage can be guaranteed to be completely secure, and we therefore cannot guarantee the absolute security of personal information.
Back to policy indexDepending on your state of residence and applicable law, you may have certain rights concerning your personal information. These rights may include the ability to request:
These rights are subject to applicable legal exceptions and verification requirements.
To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Please provide enough information for us to reasonably identify the relevant records and understand your request.
We may take reasonable steps to verify your identity or authority before providing, correcting, or deleting personal information. Do not send passwords, complete payment-card numbers, banking credentials, Social Security numbers, or other unnecessary sensitive information with your request.
If applicable law gives you the right to appeal a privacy-request decision, you may email [email protected] with the subject line “Privacy Appeal.” Please identify the original request and explain why you believe the decision should be reconsidered.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Back to policy indexATX Brake Mobile’s website and automotive services are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13.
If we learn that personal information has been collected online directly from a child under 13 in circumstances requiring deletion or other action, we will take reasonable steps to handle the information as required by applicable law. A parent or legal guardian who believes a child has submitted personal information may contact us at [email protected].
Back to policy indexOur website may contain links to websites, payment services, social-media platforms, maps, or other services operated by third parties. ATX Brake Mobile does not control the independent privacy practices of those third parties. We encourage you to review the applicable privacy policies and terms when interacting directly with a third-party service.
Back to policy indexWe may update this Privacy Policy from time to time to reflect changes in our services, technologies, privacy practices, or legal obligations. The current version will be posted on our website and will identify the date it was last updated.
If a change materially affects how we handle personal information, we may provide additional notice when appropriate or required by applicable law.
Back to policy indexIf you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, you may contact:
| Business | QUERALES ENTERPRISE LLC, doing business as ATX Brake Mobile |
|---|---|
| [email protected] | |
| Website | atxbrakemobile.com |
| Privacy Requests | Use subject line: Privacy Request |
| Privacy Appeals | Use subject line: Privacy Appeal |