Scheduling & Cancellation
Policy

Submitting an appointment request does not automatically confirm your appointment.

Your appointment is confirmed once ATX Brake Mobile sends you a confirmation by text message, email, through My Service, or another authorized communication method.

Appointment times and arrival windows are estimates. Because we travel to our customers, traffic, weather, earlier appointments, parts availability, or other unexpected circumstances may occasionally affect arrival times.

If we expect a significant delay or need to change your appointment, we will make a reasonable effort to notify you.

If your plans change, you can request to reschedule your appointment directly through My Service, our customer portal.

You may also contact us by text message or email if you need assistance.

We do not charge a rescheduling fee.

We simply ask that you make changes as soon as reasonably possible so the appointment time can be made available to another customer and our technician schedule can be adjusted.

You can cancel a scheduled appointment directly through My Service.

You may also cancel by text message or email.

ATX Brake Mobile does not charge a cancellation fee.

We understand that unexpected situations happen. We only ask our customers to be honest and considerate when scheduling, rescheduling, or canceling an appointment.

Once an appointment is confirmed, we may reserve technician time and prepare for the requested service. If you know that you will not be available, please cancel or reschedule as soon as reasonably possible.

Repeated intentional no-shows, fraudulent appointments, or abusive booking activity may result in ATX Brake Mobile declining future appointment requests.

At the scheduled appointment time, please make sure:

• the vehicle is available at the confirmed service location;
• we can safely and legally access the vehicle;
• any required keys, wheel-lock keys, gate codes, or access instructions are available; and
• someone authorized to approve the service can be reached if needed.

You do not necessarily need to remain next to the vehicle during the entire service if ATX Brake Mobile agrees to proceed without you present.

Because our services are performed at customer locations, weather or unsafe working conditions may require us to delay, pause, reschedule, or cancel an appointment.

Safety comes first. If we cannot safely complete the service as scheduled, we will make a reasonable effort to notify you and arrange another appointment.

The easiest way to manage a confirmed appointment is through My Service, where available.

From My Service, customers may:

• review their appointment;
• reschedule their appointment; or
• cancel their appointment.

Customers may also contact ATX Brake Mobile by SMS or email for assistance with an appointment.

Email: [email protected]

Website: atxbrakemobile.com